What is your cancellation policy?

Orders may be cancelled before they are processed or shipped. Once an order has entered processing or has shipped, we are unable to cancel or make changes to the order.

Please review your order carefully before completing checkout, including your shipping address, size, color, and quantity.

I changed my mind. Can I get a refund?

Yes. Eligible items may be returned within 7 days of the confirmed delivery date.

Items must be returned in their original condition and must be:

• Unworn and unwashed
• Free from stains, makeup, deodorant, body odor, smoke, perfume, fragrance, or other scents
• Free from damage or alterations
• Returned with all original tags attached

Customers are responsible for return shipping costs when returning an item because of preference, fit, color, or change of mind.

Once your return is received, it will be inspected before approval.

What is your return policy?

Nine Lamarca accepts eligible returns within 7 days of the confirmed delivery date.

Every item is carefully inspected before it is packaged and shipped. This allows us to document the condition of our merchandise before it leaves our facility.

Original shipping charges and return shipping costs are non-refundable unless the return is due to an error made by Nine Lamarca.

Can I return or exchange a sale item? 

No. All sales are final.

For hygiene purposes, swimwear and undergarments are always final sale and cannot be returned or exchanged.

What is your exchange policy?

We are happy to accommodate exchanges within 7 days of the confirmed delivery date.

What if I received the wrong or damaged item?

Every Nine Lamarca item is inspected before shipping. However, if you believe you received an incorrect, defective, or damaged item, please contact Customer Service as soon as possible after delivery.

Please include your:

Order number
Full name
Photos of the item
Photos of the packaging, if applicable
Brief description of the issue

If the issue is confirmed to be an error on our behalf, Nine Lamarca will provide instructions for your return or replacement and cover the applicable return shipping cost.

What if I never received my order?

If your tracking information shows your package as delivered but you cannot locate it, please first check around your delivery location, household members, neighbors, leasing office, mailroom, or other secure delivery areas.

Please also contact the shipping carrier using the tracking information provided with your order.

Nine Lamarca is not responsible for packages that are lost or stolen after the shipping carrier confirms delivery to the address provided at checkout.

If you believe there is an issue with your shipment, please contact Customer Service and we will provide any available tracking and shipping information to assist you.

How do I contact Customer Service?

Please email us at ninelamarca@yahoo.com.

To help us assist you as quickly as possible, please include your:

Full name
Order number
Email address used for the order
Reason for contacting us
Photos, if applicable

Please allow our team reasonable time to review and respond to your request.

What payment options are available?

We accept PayPal and major credit and debit cards.

Additional payment options displayed during checkout may also be available.

Do you ship internationally?

Yes. International orders may be subject to customs fees, duties, taxes, or import charges imposed by the destination country.

These charges are determined by your local customs authority and are the responsibility of the recipient.

Do you ship to P.O. Boxes?

Yes. We ship eligible orders to P.O. Boxes when supported by the selected shipping carrier.

How do I care for my garments?

To help maintain the quality and appearance of your Nine Lamarca garments:

Turn garments inside out before washing. Machine wash cold on a gentle cycle with similar colors. Avoid ironing directly over printed, rhinestone, embroidered, or embellished areas.

We recommend air drying or laying garments flat to dry whenever possible. If using a dryer, tumble dry on low heat.

Always follow any specific care instructions included on the garment label.